Privacy policy

We value the trust of our customers and are committed to protecting the personal data we process in the course of our business activities.

What Personal Data Do We Collect?

To provide our services, we collect basic personal information such as your first name, last name, residential address, telephone number, and, where applicable, email address. We do not collect any personal data beyond what is necessary for our business operations.

Why Do We Need Personal Data?

We use personal data solely for the purpose of conducting our business activities. Personal data enables us to identify a customer as the owner of a device submitted for repair or service. We also use this information for shipping, deliveries, and the provision of on-site and remote support services. In addition, personal data is required to identify customers using our IT equipment rental services.

How Long Do We Retain Personal Data?

We retain personal data within our service and business records only for the period required by applicable legal and regulatory obligations. In accordance with these requirements, our information systems employ automated data retention and deletion processes to ensure that personal data is not stored longer than necessary.

Where Is Personal Data Stored and Who Has Access?

Personal data is stored within our information systems. Access is limited exclusively to employees responsible for handling service requests and related business operations.

For regular customers, personal data may also be contained within email correspondence. To protect personal information, we implement a range of security measures, including data encryption, strong password policies, and network-level access controls. Please also review our Cookie Policy for information about the cookies used on our website.

Contact

If you have any questions, concerns, or comments regarding the processing of your personal data, please contact us at: info@techmax.cz