01
Call our hotline
We agree on the issue and the right moment for a remote session.
Remote support
Using a secured remote connection to your computer, we can solve problems without the need for an onsite service call. The advantages of this solution are speed of repair and lower price compared to a classic service visit. The customer has full control over access to their PC. Remote support proceeds only with their confirmation.
✓ Faster than onsite✓ Lower price✓ Full transparency✓ Available during hotline hours
TOOL WE USE
Fast Remote Support
Secured remote desktop
A lightweight, encrypted remote-desktop tool. No installation required — runs from a single file. The session ends the moment you disconnect.
HOW IT WORKS
From a phone call to fixed in four steps.
02
Download AnyDesk
A small tool, no installation needed. Share the generated code with the technician.
03
Confirm the access
You stay in control — accept the request and watch what the technician does.
04
Problem solved
Most issues resolved within minutes. We send a short summary by email.